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SUPPORT

FAQ List

1. External media or USB interface.

  • Q.1-1
    I am enjoying listening to a title in my PLEXTALK Pocket. Can I play the same title on my PTN2?
  • A.1-1
    Yes. Just connect your PLEXTALK Pocket to your PLEXTALK PTN2. Your PLEXTALK PTN2 will automatically recognize your PLEXTALK Pocket as USB media. Then, you can select a title in your PLEXTALK Pocket by pressing the Right or Left key.
  • Q.1-2
    I have a DAISY title in my USB drive. Can I play it on my PTN2?
  • A.1-2
    Yes. Just connect the USB drive to your PLEXTALK PTN2. Your PLEXTALK PTN2 will automatically recognize the USB drive as a USB media. Then you can select a title in your PLEXTALK Pocket by pressing the Right or Left key.
  • Q.1-3
    Can I connect my PTN2 to my computer directly via USB to copy a title or file to an SD card in my PTN2?
  • A.1-3
    A computer does not recognize PTN2 as a removable drive. If you want to copy a title to an SD card, please insert it either to a USB card reader that has an SD card slot or to an SD card slot of your computer, then copy the file.

2. NLS digital books (on BARD service or cartridge)

  • Q.2-1
    Can I play NLS books downloaded from their web site on my PTN2?
  • A.2-2
    Yes. If you are an eligible reader of NLS, you can get digital talking books and magazines at the NLS Braille and Audio Reading Download (BARD) service web site. For more information, please go and see BARD service web site; https://nlsbard.loc.gov/.
  • Q.2-3
    Do I need to apply registrations or authorizations in order to download NLS books and play them on my PTN2?
  • A.2-3
    Yes. You need to register to BARD service and authorize your PLEXTALK PTN2 for playback of books and magazines NLS provides. The registration and authorization are made through the following process.
    1. 1.
      Select PLEXTALK PTN2 on NLS BARD service for authorization

      Case 1: For a person who does not have a username nor password of NLS BARD service:

      You have to get a username and password to login and access to NLS BARD service web site. First please go to the following web site.
      https://nlsbard.loc.gov/.
      On this page, please select and jump to the link for the ‘BARD application instructions’ . If you have confirmed you qualify, please select the ‘link to the BARD application form’ on this page and you will move to this form page. On that form page, please select the library you are affiliated with from a dropdown box on this page then press or select Submit button, and you will move to another page. On that page, please enter necessary information for the application then please press or select the Submit button, and you will move to the page to select your player. On this page, please select PLEXTALK PTN2 from the player list. Finally you will be approved. After that your username and password will be delivered by email from NLS. If there is a problem, you will receive a message explaining the problem.

      Case 2: For a person who have got a username and password of NLS BARD service:

      Please go to the following web page.
      https://nlsbard.loc.gov/cgi-bin/nlsbardprod/requestnewplayer.cgi
      On that page, please input your username and password and log in to NLS BARD service. On the following page, please select ‘Account Settings’ and register your PLEXTALK PTN2.

      Note: Some of your personal information will be sent and shared by us to be used only for key generation process.
      You will be contacted by us to start the key generation process.
      NLS will notify us that your PLEXTALK PTN2 has been registered. After that, we will send email to you to ask for the serial number of your PLEXTALK PTN2. The serial number is needed to generate a unique key only for your PTN2. Please send email with the serial number, your name and so on.
      You can find the serial number of your PLEXTALK PTN2 by pressing the Menu Key on your device, choose ‘System settings’ and then ‘System properties’. The 12-digit serial number is announced after the system version. This System properties will be announced repeatedly. Even if you have missed to note it down, please keep announcing it and note it carefully. If you want to stop announcing, please press the Menu key.
      The serial number is also be printed on the bottom case of your PLEXTALK PTN2.
      Key will be delivered to you
      Once we have received email with the serial number, we will generate a key file and send it to you as a file attached to email. This email will tell you how to install the key. After the key installation, PLEXTALK PTN2 will be able to play NLS books, magazines, newspapers you have got from NLS BARD service and transfer to an SD card or a USB drive. Also you will be play books on NLS cartridge.

  • Q.2-4
    I have registered for the BARD service and my PTN2 has been authorized with a key. How can I get a book from BARD and play it on my PTN2?
  • A.2-4
    You can download a book or magazine on BARD service web site. But BARD service provides books or magazine as a zip file, and first you will have to extract a file on your computer, then copy the book or magazine in the zip file to an SD card or a USB drive.
    1. Step 1: Download a file

      On NLS BARD web site at https://nlsbard.loc.gov/, please input your username and password you have received from NLS, then log in. After login, please select a book or magazine you want to read. When you press or select ENTER button, you will be asked how you get the book on your computer. Please press or select ‘Save’ , not ‘Open’ . The following box will ask you to specify a location where you want to save the book. Please choose the location and press or select ‘Save’ . Then your computer will start downloading a zip file containing the book you have chosen.

    2. Step 2: Unzip a file you have downloaded

      The NLS book or magazine is in a zip file you have downloaded. Please unzip this file on your computer. One of the ways to unzip it is just to double-click the file and a new window where the book or magazine is displayed will open.

    3. Step 3: Copy NLS book or magazine from your PC

      Case 1: If you want to copy book or magazine to SD card inserted in card reader

      1. Please connect a USB drive to your computer.
      2. Please make sure that your computer have recognized this USB drive as a removable drive.
      3. Please make a new folder on the removable disk. Your PTN2 will recognize any folder names written in alphabets and/or numbers. Please copy the NLS book or magazine into this folder. This copy process may take some time.
        Note: PLEASE DO NOT COPY BOOKS OR MAGAZINES ON THE ROOT OF USB DRIVE. PLEXTALK PTN2 CAN NOT PLAY THOSE CONTENTS. PLEASE MAKE SURE TO MAKE A NEW FOLDER ON USB DRIVE AND COPY THE CONTENTS INTO THIS FOLDER.
      4. After your computer completes to copy it, please remove this removable disk by using Safely Remove Hardware provided on the Windows System Tray. Then please connect the USB drive to a USB port of your PLEXTALK PTN2.
      5. Now you can play the NLS book or magazine you have copied to the USB drive on your PLEXTALK PTN2.
  • Q.2-5
    Can I read a book in a NLS book cartridge on PLEXTALK PTN2?
  • A.2-5
    Yes. First please make sure to authorize your PLEXTALK PTN2 for NLS books as you read above. After that please just connect an NLS book cartridge to your PTN2 by a USB cable which may have come with your PLEXTALK PTN2 in a gift box. If a USB cable does not come with your PTN2, please get a USB cable with A-type male connecter and A-type female UNJACKETED connecter. When you connect the cartridge to your PTN2, your PLEXTALK PTN2 will recognize and select a book in the cartridge as a USB media, so you can just press Play Key to read the book.
  • Q.2-6
    Can I copy a book in a NLS cartridge to my PTN2?
  • A.2-6
    If an SD card is inserted to your PLEXTALK PTN2, yes. First please connect an NLS book cartridge to your PTN2 by a USB cable. Your PLEXTALK PTN2 will recognize the cartridge as a USB media. Then please press the 9 Key. Your PLEXTALK PTN2 will start to back up the book into the SD card inserted in your PLEXTALK PTN2.

3. Audible.com

  • Q.3-1
    Can I read Audible.com books on my PLEXTALK PTN2?
  • A.3-1

    The PTN2 does not have USB On-The-Go (OTG), so it is not seen as a device by the AudibleManager Software when connected via USB. However, the AudibleManager software can be configured to recognize and activate the SD card from your PTN2. After activation, you can transfer content to the SD card, which can then be inserted in the PTN2.

    To configure your PTN2 for Audible.com content, please follow the instructions.

4. Others

  • Q.4-1
    I lost a user’s guide CD. How can I get a user’s guide?
  • A.4-1
    You can download a electronic file of user’s guide or quick guide on the support page of PLEXTALK web site. The user’s guide can be played on your PTN2 when you press the ’0′ key.
  • Q.4-2
    Can I upgrade the firmware by myself?
  • A.4-2
    Yes. The latest firmware is available on PLEXTALK web site. You can download and extract this on your computer, then copy an extracted folder to an SD card or a USB drive. When you insert this SD card or insert this USB drive to your PTN2, firmware upgrade will start automatically. For more information, Please refer PTN2 firmware instruction.

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Plextor and Plextalk logo are registered trademark of Shinano Kenshi Co., Ltd.
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Specification subject to change without notice.